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FAQs

Statement for Appropriate Purchase of Toshiba Products

Parallel Imports:

Please be aware that there may be cases where parallel imports of Toshiba products shipped to countries or regions outside of the destinations intended by Toshiba or Toshiba affiliates (“Parallel Imports”) are marketed.

Such Parallel Imports are not covered under warranty by Toshiba or Toshiba affiliates. Please contact the dealer or retailer from which you have purchased such Parallel Imports for available warranty, if any.

 

Counterfeit Goods:

Please be aware that there may be cases where counterfeit goods, including but not limited to goods that infringe Toshiba intellectual property, trademarks or patents (“Counterfeit Goods”), are marketed.

Such Counterfeit Goods are not covered under warranty by Toshiba or Toshiba affiliates.

Please contact the dealer or retailer from which you have purchased such Counterfeit Goods for available warranty, if any.

 

—- ( Only for China and Asia regions)—-
An anti-counterfeiting label is affixed to each package of Toshiba memory cards and USB flash drives sold by authorized dealers or retailers.

Canvio AeroCast

Basic

What are the capacities of HDD bundled with Toshiba Canvio AeroCast?

Currently, Toshiba Canvio AeroCast is bundled with 1TB Toshiba HDD.

At what operation temperature is normal for Toshiba Canvio AeroCast?

We recommend that you avoid exceeding the environmental temperature between 5°C/41°F and 35°C/95°F.

At what operation temperature is normal for Toshiba Canvio AeroCast?How many connections can be connected at the same time?

Toshiba Canvio AeroCast can support 6 connections at the same time.

What’s the Wi-Fi connection distance for Toshiba Canvio AeroCast?

The distance of connection can reach to 30m.

Why does my Toshiba Canvio AeroCast have lag situation while playing media content with many devices connected at the same time?

Toshiba Canvio AeroCast supports up to 4.9Mbps video streaming with 3 devices connected simultaneously at 1m. The performance may be reduced when the devices are beyond this range.

What is “bridge mode”?

The bridge mode means the mobile device could access Toshiba Canvio AeroCast while maintaining internet connection. The Wi-Fi transfer contents only one data path, which is from DUT to mobile device. It means only one data path uses of 802.11n Wi-Fi bandwidth.

What is “STA mode” or “Station mode”?

The STA mode means the Wi-Fi transfer contents two data paths. One is from Canvio AeroCast to external AP(Access Point). The other is from external AP to mobile device. These two paths work in the same Wi-Fi channel. Also, means two data paths share only one of 802.11n Wi-Fi bandwidth. Therefore, the STA mode is slower than Bridge mode.

Compatibility

How can I play media or document files from Toshiba Canvio AeroCast on my computer?

Files can be played by mapping a network driver in any windows explorer on your PC or NB.
Click here for graphical instructions.

How can I access Toshiba Canvio AeroCast Web Homepage from my computer?

You may type 10.10.10.254 on the web browser to access the Web Homepage for Toshiba Canvio AeroCast.
Click here for graphical instructions.

How can I play files from Toshiba Canvio AeroCast on my iPhone or iPad?

Media contents such as music, videos, pictures are compatible with iOS products. Besides, documents such as pdf., doc., ppt… are also compatible when the USB storage device connected with your Canvio AeroCast. Content (MOV/MP4/M4V) can be played back by APP default media player and also recommended to using external media player “OPlayer” for other video formats (3GP/AVI/MTS/M2TS).
Click here for graphical instructions.

How can I play files from Toshiba Canvio AeroCast on my Android smartphone or tablet?

Media contents such as music, videos, pictures are compatible with Android products. Besides, documents such as pdf., doc., ppt… are also compatible when the USB storage device connected with your Canvio AeroCast. Content (MP4/M4V) can be played back by APP default media player or other compatible third-party media player for the formats such as 3GP/AVI/MTS/M2TS.
Click here for graphical instructions.

What operating systems are supported by Toshiba Canvio AeroCast APP?

Support for iOS & Android smartphone or tablet: the latest Supported OS version can be checked in each Application store.

Where can I get Toshiba Canvio AeroCast APP?The APP is available by searching “Wireless HDD for Toshiba” on:

  • Apple APP Store for iOS devices
  • Google Play Store for Android devices

Is Toshiba Canvio AeroCast DLNA compliant?

No, Toshiba Canvio AeroCast doesn’t support UPnP & DLNA.

Why won’t my media contents play from Toshiba Canvio AeroCast APP on my iOS or Android mobile devices?For Toshiba Canvio AeroCast APP, there is a range of formats supported by default. If your media contents can’t be played, you may need to check what format the media content is.

Features iOS Android
Video Formats MOV, MP4, M4V MP4, M4V
(3GP, AVI, MTS, M2TS: link to external software)
Video codec H.264/AVC, MPEG-4 SP H.264/AVC, MPEG-4 SP
Music Formats MP3, M4A, AAC, WAV MP3, WAV
Music codec MP3(VBR), WAV
Picture Formats JPG, BMP, PNG, GIF

Why won’t my documents open from Toshiba Canvio AeroCast APP on my iOS or Android mobile devices?For Toshiba Canvio AeroCast APP, there is a range of formats supported by default. If your documents can’t be opened, you may need to check what format the document is.

Document PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, TXT, RTF(dependent on data)

How can I check the latest firmware version?

You may see the latest firmware version by APP or check by web browser.
Click here for graphical instructions.

As for the files which I downloaded from Toshiba Canvio AeroCast to my mobile device, where are they stored?

The files can be found and checked in “Local” screen of Toshiba Canvio AeroCast APP.

What should I do to check the content if I have attached a SD Card to my Toshiba Canvio AeroCast?

You can check by using Toshiba Canvio AeroCast APP.
Click here for graphical instructions.

Usage

What kind of file system format is Toshiba Canvio AeroCast supported?

Canvio AeroCast supports NTFS/FAT32 file system format.

Can I change the SSID for Toshiba Canvio AeroCast?

Yes, it’s possible to change or rewrite the SSID for your Canvio AeroCast instead of default value by using web browser or Canvio AeroCast APP.
Click here for graphical instructions.

Do I need an internet connection for Canvio AeroCast to work?

Yes, you need to find the SSID of your Canvio AeroCast through Wi-Fi network. However, you have to connect to a reachable Wi-Fi network by bridge mode in order to surf on the browser and so on.
Click here for graphical instructions.

What’s the encryption strength of my Toshiba Canvio AeroCast?

Your Canvio AeroCast can be protected with a WPA & WPA2 level security.
Click here for graphical instructions.

Is RAW picture data supported?

RAW picture data backup is available. It allows backing up of RAW pictures from the SD Card to Canvio AeroCast using the “Backup SD Card” function. However, viewing of RAW pictures is not supported.

Setting

How to connect to Canvio AeroCast?

When you can see the SSID of Canvio AeroCast such as Toshiba whdd xxxx, please connect to it by WiFi setting of your mobile device. And then launch Wireless HDD app. When you can’t see the SSID of Canvio AeroCast, please connect to the same network’s SSID under your router and launch Wireless HDD app and then tap Setting icon and then tap “Internet “ menu and look at how your mobile device is connected. If Canvio AeroCast is not found, please tap Click to scan to find Canvio AeroCast.

Setting

What does the LED color mean?

LED Color Condition
Power Green Over 30%
Yellow Less than 30%
Orange Empty
Wi-Fi/USB Blue Wi-Fi mode
White DAS mode
SD Card Violet SD card is inserted

How could I use the reset button?

Reset Button Behavior Condition
Push 3 seconds to start the reset function. System and Wi-Fi LED will be blinking, then system will reboot.
FlashAir™

What is the difference between FlashAir™ and a Standard SD Card?

The FlashAir™ SD Card incorporates flash memory and can be used as a standard SD Memory Card for storing any kind of digital data. It is fully compliant with the SD Card standards defined by the SD-Association. In addition to that FlashAir™ includes a Wireless LAN chip set plus antenna for wireless communications.

What are the main benefits of using FlashAir™?

By offering this Wireless LAN functionality, FlashAir™ provides the advantage of allowing access to the data stored on the SD Card without the need to remove the card or plug a cable to the device. Simply connect the remote host by linking it to the Wireless LAN Access Point of the FlashAir™ SD Card, start a browser tool and all the data on the card can be read and transferred from the FlashAir™ SD Card to the remote host. This basic functionality does not require any special driver or software installation on either side. The Wireless LAN function transfers any type of data and can be secured with WPA2.

What are the basic functions of FlashAir™ which works in all SDHC™ compatible cameras?

The FlashAir™ SD Card will create a Wireless LAN (WLAN) Access Point (AP). Any other device which has a WLAN function (e.g. PC, Tablet, Smartphone) can connect to this AP and create a direct communication channel to the FlashAir™ SD Card inside the camera. There is no need to remove the card or to plug a cable into the camera. FlashAir™ includes a HTML Server function which allows easy access to all data stored on the card by simply using anykind of browser
on the remote Host (e.g. PC, Tablet, Smartphone). Now you can see all pictures or movies taken by the camera inside the browser window.

You may decide to store a local copy of the files to the remote Host.

How is the connection between FlashAir™ and the receiving host established?

As soon as the FlashAir™ SD Card is powered up, it starts offering a Wireless LAN Access Point. This can be easily identified by the receiving host by searching for new wireless networks. The SSID named “flashair_xxxxxx” will appear as a connectable network and the receiving host can establish a direct connection to the FlashAir™ SD Card.

NOTE: By default the WPA2 security feature for the WLAN communication is enabled and requires entering an initial password. This is by default: “12345678”. We strongly recommend changing this password. The new password you enter needs to have at least 8 characters.

I’m prompted for a password to connect to the wireless LAN channel of my FlashAir™ SD Card. What is the password?

FlashAir™ SD Cards are delivered with an active WPA2 secured Wireless LAN channel. The default password is “12345678”. We strongly recommend changing this password. The new password you enter needs to have at least 8 characters. Please read the manual inside the FlashAir™ package for further details.

How can I change the password for the WPA2 secured Wireless LAN channel?

There are 3 options:

  1. When you unpack the FlashAir™ SD Card the very first time, you may use it in the SD Card slot of your PC. On the Downloads tab you will find a small installation file which you can start and install the configuration tool for FlashAir™. After launching the configuration tool, you will find the option in the Menu “Card Setting”. Here you can change the password and if you like also change the SSID name. This password needs to have at least 8 characters. If you delete the default password and do not enter a new password, the Wireless LAN channel of the FlashAir™ SD Card will not be secured anymore and anyone could connect to its Access Point.
  2. When you unpack the FlashAir™ SD Card the very first time you can immediately insert it into your camera and start taking pictures. Connect a remote host via Wireless WLAN with the FlashAir™ access point. Enter the default password of “12345678” and access the card with a browser using the address http://flashair/. You can change the password and the SSID if needed using the menus. The password needs to have at least 8 characters. If you delete the default password and do not enter a new password, the WLAN channel of the FlashAir™ SD Card will not be secured anymore and anyone could connect to its Access Point.
  3. You can use the iOS or Android App to configure the FlashAir SD Card by selecting the appropriate menu in the app.
The FlashAir™ Wireless LAN access point suddenly disappeared. What happened?

There are most likely 2 reasons for this:

The camera in which the FlashAir™ SD Card is inserted turned off automatically or went into Stand-By mode because it was not used for a certain time.

In this case the FlashAir™ SD Card does not get power from the camera anymore and the Wireless LAN turns off. Solution: Check the settings of the camera and extend the time until the camera goes to stand-by or will turn off.

FlashAir™ has a time-out function. If there was no Wireless LAN communication for a certain time, FlashAir™ will automatically turn off the Wireless LAN function to save power.

Solution: With the FlashAir™ configuration tool you can set the time until the Wireless LAN is turned off according to your preference.


Do I need an existing Wireless LAN network to use FlashAir™?

No, FlashAir™ offers an individual Access Point, so it will work independent from the presents of another Wireless LAN network. Even outside a building you will be able to transmit the pictures to your host device right after you shoot them.


I want to use a FlashAir™ SD Card in my digital camera. Do I need a special type of camera?

The only requirement to use the basic functions of FlashAir™ is that the camera needs to have an SDHC™ compatible slot. SDHC™ means, that your camera can handle SD Cards with more than 2GB Capacity. So if you have already used an SD Card with more than 2GB with your camera, the FlashAir™ SD Card will also function in your camera.


Can I transfer data other than pictures or videos from the FlashAir™ SD Card to the remote Host?

Yes, it is possible to transmit any kind of file format via Wireless LAN from the FlashAir™ SD Card to a remote Host.
It can be pictures, videos, text, machine code, presentation slides, music etc.


Do I have to create any online account to use FlashAir™?

No, this is not needed. Just directly connect to the FlashAir™ access point.


Can my Android or Apple iOS Smartphone connect to FlashAir™?

Yes, any Smartphone independent from the operating system can connect to FlashAir™. It just requires a Wireless LAN function and a browser or app installed. The apps for iOS and Android are available free of charge in the app stores.


Are there any FlashAir™ compatible devices other than digital cameras?

Any device with an SDHC™ slot can potentially be used.


How far is the wireless communication distance?

It depends on the neighbouring environment. Wireless communication is possible at a distance of just a few centimetres and up to ten meters.


Can I turn on/off the wireless LAN transmission of the FlashAir™ manually?

The WLAN of the FlashAir™ is always started whenever it gets power from the camera. It may turn off when it is unused
after a time you can define in the settings of the card.

Alternatively you can configure the FlashAir™ to react on the status of a dedicated picture on the Card. This requires the camera to be able block/unblock pictures in the viewer screen. On every FlashAir™ SD Card sold in the market there is a pre-loaded small picture. If you use the camera menu and block this picture, the WLAN function of the FlashAir™ will turn off. If you unblock it again, the WLAN function will turn on again.

I have another Wireless LAN router in my room. Will this cause problems with communication with FlashAir™

Not normally, because FlashAir™ automatically searches for a free channel for communication, avoiding interfering with existing Wireless LAN access points.

Of course the number of Wireless LAN channels is limited to 12 channels, which means if there are many more Wireless LAN hotspots active in the same room, for example on fairs or in offices, this could limit the available free channels for FlashAir™.

Are other versions with higher capacity than 8GB planned for FlashAir™?

A 16GB version is available now and by end of 2013 we will introduce a 32GB version as well.

Where and when can I buy FlashAir™ in my country?

This depends on the sales strategy of our local distributors in your region. As we do not sell FlashAir™ directly to shops, we cannot predict a dedicated time of sales start, nor in which shops it will appear first. We recommend checking regularly for online announcements or offers of your local retailer.

SD Cards

The capacity printed on the label of the card is different from the one indicated by Windows. Why?

There are two reasons: The first one is related to the unit of capacity. When card manufacturers say “MByte”, “M” means “Mega” which is equivalent to million (=106). On the other hand, Windows or other Operating Systems define “M” as 1024 times 1024 (=220). According to the fact, 256MByte is equal to 256000000 Byte as a definition of card manufactures, which is equivalent to 244MByte as a definition of Windows. The second one is related to the card itself. In general, memories on a card are consumed by not only the users but also by the card itself. For example a card needs management area or spare area. In addition, DOS (Windows) format needs some area even though it is very small.

My card doesn’t work with a certain digital camera. Why?

Our card is compliant with a specification issued by each card association such as SD card Association or CompactFlash® Association. Therefore our card should work with the electronic equipment which satisfy the specification. However some problems may still be experienced. One of the major reasons is the “format issue” described in Q&A below. We recommend you format the card with the camera before using the card.

Please note that the format operation will erase all contents of the card.

I have tried a bench mark test with a Toshiba card with my PC, but I cannot get the same result as the specification mentioned on the Card blister.

The Performance of a card depends on several factors such as performance of the PC, interface between PC and the card, file system’s overheads, size of data transferred and so on. On the other hand our specification is defined as a case with ideal conditions. Therefore your benchmark result might be different from the specification.

What is the advantage of using your high performance series?

As shown in the specification, our high performance series has a higher speed write operation compared with the standard series. However, the difference might appear small in some digital cameras because the overheads of the camera, such as compression of a picture might be rather large. On the other hand the difference will be greater for high-end digital cameras with high resolution, especially with a continuous shooting function.

Can I use a SD card instead of a MMC card, and vice versa?

In some electronic equipment which has SD card slots, MMC cards can be accepted. However SD cards cannot be used with electronic equipment which support only MMC cards, because a SD card is thicker than a MMC card even though other dimensions are same.

Please check with the manufacturer of the equipment.

How many pictures can I take with a card?

The size of picture depends on resolution, compression method and quality of picture.

A card formatted by PC doesn’t work with a digital camera. Why?

There are several types of format and for example when Windows XP formats a card FAT32, a file system is chosen as a default but some digital cameras might not support the FAT32 file system. Therefore we recommend that you format a card with the digital camera before using the card with the camera.

Please check the user’s manual or ask the manufacturer of the camera how to format the card with the camera.

Where can I buy a Toshiba Branded card?

Please refer to WHERE TO BUY.

Does Toshiba sell separately the miniSD card adaptor, the microSD™ card adaptor or USB cap?

Unfortunately not. Toshiba does not sell either the miniSD card adapter, the microSD™ card adapter or USB cap separately.

How do I format my SD cards?

You will find necessary software on https://www.sdcard.org/downloads/formatter_4/

Can I use any card reader for SDHC™ cards?

No, Please make sure that Card Reader support SDHC™ card format. There are many types of card reader available in market

MicroSDHC™ I EXCERIA™ Type HD: “Warning: Please do not use a microSD™ adapter”

In general:

Maximum data transfer speed may vary depending on the host device and file size. UHS-I is the ultra-high speed interface
in SD Memory Card Standard Ver.3.0

Situation:

With the adapter and Micro SDHC™ I EXCERIA™ Type HD runs the risk of consumers to connect two devices together, where the transmission speeds does not match.

Problem:

It happens sometimes some digital cameras generate data dropouts when writing to the card with adapter. In this case, image content is lost.

Solution:

To ensure that no image content is lost, it is recommended not to use any adapters. Better to use a card that supports the camera guaranteed.

USB Sticks

Where can I buy a Toshiba USB Flash Drive?

Please refer to the Where To Buy Page.

How do I format my USB Flash Memory TransMemory ™?

USB Flash Memory TransMemory™ is formatted at the factory. If you need to format one again, use your computer.

Can I plug in and unplug a USB Flash Memory TransMemory™ while the device is turned on?

Yes, you can.

Check the following items when removing USB Flash Memory TransMemory™ from the device.

On Windows© 98 Second Edition, be sure that the application (reading or writing of data) has finished operations, and that the access lamp on the USB Flash Memory TransMemoryD™ is not flashing.

On Windows© Millennium Edition, Windows© 2000 Professional, Windows© XP and Windows© Vista™, make sure that in the task bar USB Flash Memory TransMemory™ has ended and it is safe to remove it.

For Mac OSs, make sure that the TransMemory™ icon has disappeared before removing it.